All orders over $60 enjoy free shipping, orders below $60 will be charged $2.99. For more details, please refer to the shipping policy page

Shipping Policy

Thank you for choosing NEWLAKEDOWN ! We strive to ensure your orders are processed efficiently and delivered promptly. Please review our shipping policy below for details on how we handle shipping.

Please note that at NEWLAKEDOWN,  taxes on all products and orders are already included in the total order price and we do not collect taxes from any seller.

Order Processing Time:
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Areas:
We ship to all continental United States excluding Alaska 、Hawaii、U.S. territories and military zones .We do not ship to PO boxes.

Delivery Times:
Estimated delivery time is 4-12 business days from the date of order confirmation. Delivery times may vary depending on the destination and unforeseen circumstances such as weather delays or carrier issues.

Shipping Rates:
Orders $60 and over qualify for free standard shipping.
Orders under $59.99 will be charged a flat rate shipping fee of $2.99.

Carrier:

We will choose different carriers according to different delivery addresses. Currently, we cooperate with: UPS, USPS, Fedex, YunExpress, etc.

Tracking Information:
Once your order has shipped, you will receive a shipment confirmation email containing tracking information. The tracking number will be active within 24 hours.

Lost or Damaged Packages:
NEWLAKEDOWN is not responsible for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Besides ,you can contact us for help,we will offer help we can do.


International Shipping:
At this time, we do not offer international shipping outside of the United States.

Returns and Exchanges:

For information on returns and exchanges, please refer to our Return Policy .

Contact Us:
If you have any questions or need further assistance regarding your shipment, please contact our customer service team at Jerry.

Contact us:

email / online chat window

email:

•  Newlakedown@gmail.com

Reply : within 24h

Thank you for shopping with NEWLAKEDOWN. We are committed to ensuring your products arrives safely and promptly.